3 days, 100% of your money back.
Learning is a leap of faith, so we removed the risk from it. Every course and mock bundle you buy from FlyBridge can be refunded in full within 3 days of payment — claimed by you, from your own dashboard, without a single form or phone call.
Everything the guarantee covers.
- Guarantee
- 100% of the amount you paid, returned to your original payment method.
- Refund window
- 3 days, counted from the moment your payment completes.
- Eligible purchases
- Every paid course and every paid mock bundle on FlyBridge, whatever the payment method. Resources and seminars are not covered.
- Your free usage on a course
- The first 5 lessons and the first 1 mock exam are on us, on every course.
- Your free usage on a bundle
- Browse any mock in the bundle freely. The moment you submit a sitting, the refund for that bundle is gone.
- Forfeiture
- Crossing a limit — more than 5 lessons or more than 1 mock exam on a course, or the first submitted mock on a bundle — makes that purchase non-refundable for good. Access is unaffected.
- Not covered
- Downloadable resources are non-refundable once purchased. Seminar seats are non-refundable once booked.
- How to claim
- Self-serve, from My Orders on your dashboard. No forms, no tickets, no calls.
- Approval
- Card refunds are sent back automatically. Mobile wallet payouts are approved by our team, usually within one working day.
- Settlement
- 7–15 business days, depending on your bank or payment provider.
- Fees
- None. We never deduct a processing or admin fee from a refund.
Three steps, about a minute.
Open My Orders
Sign in and open My Orders in your dashboard. Every completed purchase shows a live countdown of the time you have left, plus how much of your refund-safe usage is still unused.
Request the refund
Tap Request refund, pick a reason, and confirm. If none of the reasons fit what happened, write it in your own words instead — that box is the reason, and a sentence is plenty. We ask because a spike in any one of them tells us what to fix, and nothing you tell us affects your eligibility. The window, the usage counters and the order status are all re-checked on our servers at that moment, so the decision never rests on the button being on screen.
We refund you
Card refunds go straight back to the original payment method. Mobile wallet payouts are approved by our team, usually within one working day, and sent by us. Once the money is on its way we close the order and remove your access to the course or bundle.
Try the course properly. We'll cover the first stretch.
A lesson counts once, the first time you open it. One more lesson beyond these 5 makes the course non-refundable.
A mock counts once, when you start a new sitting. Resuming the same mock is free.
A bundle is a collection of mocks rather than one piece of content, so there is no sensible free sample of it. Open and browse as many of the mocks as you like — the refund is only forfeited when you submit the answers to a sitting. A sitting you abandon without submitting costs you nothing. Once one has been graded, that bundle is no longer refundable.
These counters only decide refund eligibility. You keep full access to every lesson, mock and resource for as long as you are enrolled — crossing a limit closes the refund option, nothing else.
What is and isn't covered.
- Every paid course on FlyBridge
- Every paid mock bundle on FlyBridge
- Any payment method — bKash, Nagad, Rocket or card
- A full refund, with no fee deducted
- A reason we can act on, in one tap or a sentence of your own
- Downloadable resources and seminar seats — never refundable
- Free resources and courses marked as free
- Requests raised more than 3 days after payment
- Purchases once that purchase's usage limit is crossed
- Duplicate or fraudulent payments
The details people ask about.
How is the 3-day window calculated?
It starts the moment your payment is completed and runs for 3 full days. Any claim raised inside that window is approved in full — the clock is the only deadline that matters, and it is shown to you live in My Orders.
What exactly counts towards the free usage?
On a course, your first 5 lessons and your first 1 mock exam, per purchase. A lesson counts once, the first time you open it, and a mock exam counts once, the first time you start a new sitting. Re-watching a lesson, scrubbing back, or resuming a mock you already started costs you nothing extra.
What counts towards the free usage on a mock bundle?
Only a submitted sitting. You can open, browse and close as many mocks in a bundle as you like and your refund stays available, because a bundle is a collection rather than a single piece of content. The refund is forfeited the moment you submit the answers to your first sitting — the allowance is 0 submitted mocks. If you abandon a sitting without submitting, it does not count.
Does using the course affect my refund?
Only up to the limit. Play within 5 lessons and 1 mock exam and your refund stays available. Cross either limit and the purchase is no longer refundable — the option simply disappears from My Orders. Nothing is ever locked: you keep full access to everything you paid for, we just stop being able to give the money back.
Can I get a refund on resources or seminars?
No. Downloadable resources are non-refundable once purchased. Seminar seats are non-refundable once booked. A resource is a file you keep the moment it downloads, and a seminar is a seat booked with a date and a seat-holder, so neither can be returned once sold. Neither ever appears as claimable in My Orders.
How do I request a refund?
Open My Orders in your dashboard, find the purchase, and tap Request refund. The claim goes straight to our team with the order, your usage snapshot and the time of your request attached.
How long do refunds take?
Card refunds are issued as soon as you claim. Mobile wallet payouts are approved by our team, usually within one working day. Either way the money reaches your account within 7–15 business days, depending on your bank or payment provider.
Can I get a refund after 3 days?
The 3-day guarantee covers every course and bundle on its own. After that window we review requests case by case, so it is still worth writing to us — email support@flybridgeedu.com with your order number and we will tell you where you stand.
What happens to my access?
Nothing changes while you are deciding. The moment a refund is processed we close the order and release your access to that course or bundle, so the two never overlap.
Something not covered here?
Send us your order number and we will tell you exactly where you stand — in plain language, usually the same day.